How do I return or exchange an item?

When returning any goods:

1. Please notify us by email at hello@goldenhornjewellery.com within 7 days of receiving your order.
2. Please carefully repack your order using the original packaging.
3. Include a note stating your name and order number and whether you require an exchange or a refund.
4. Please post the parcel back to us and obtain a free proof of posting receipt.

We regret that we cannot take responsibility for items that fail to reach us or are insufficiently wrapped. We recommend that you take a copy of your dispatch note before returning it with your items.

Please note: For hygiene reasons we regret that earrings for pierced ears are not returnable once opened.

Returns Address:
Golden Horn Jewellery

The Fisheries

1 Mentmore Terrace

London

E8 3PN

We are more than happy to refund and exchange all products returned to us, provided they are in fully resalable condition.

We will gladly send an exchange on any of our goods to you, free of charge and subject to availability.

If you request a refund, we will refund the amount paid for your products to your original payment method within 14 days of receiving your return.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item. In this case, you must bear the cost of returning the item to us.

All Golden Horn Jewellery comes with a 1-year warranty for peace of mind; during this period, we will repair or replace any piece of jewellery showing material or manufacturing defects at no cost to you.  Kindly note that our guarantee does not cover wear and tear, damage caused by incorrect storage, or accidents that result in scratches or damaged settings.

After a year, we will continue to repair (where possible) and re-plate your Golden Horn Jewellery for a nominal fee plus postage. We will advise you of the cost before carrying out any work.

For further information, please do not hesitate to contact us.

 

When returning goods from outside of the UK please make sure you tick that it's a return on the customs form as this will avoid custom taxes being levied