Refund & Return

Should you be dissatisfied with your purchase, a full merchandise refund will be given if the item is returned within 7 days of receiving your order. To be eligible for a refund, your item must be unused and in its original packaging. Please email us at hello@goldenhornjewellery.com for return authorization.

If you are unsure about any aspect of a piece, please don't hesitate to contact us via hello@goldenhornjewellery.com. We are always happy to provide you with more information and additional photos if needed.

Please kindly note;

Merchandise must be returned within 7 days of receipt. All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return if the item received is determined to be damaged or unsaleable. Altered products and special orders cannot be returned for exchange or refund.

Hair accessories, pierced earrings, ear cuffs cannot be returned due to hygiene reasons. Pierced earrings including earring pendants are non-refundable and non-exchangeable for reasons of hygiene and safety, unless accepted faulty.

All items must be returned with original packaging using a fully trackable and insured method of shipment from Royal Mail. Please note that the cost of returning a purchase is on your expenses. Please kindly email us (via hello@goldenhornjewellery.com) your order number to request a return before sending your package, and we will notify you the return address.

If by any case your jewellery becomes faulty within 7 days of receipt, you will be offered a choice of a replacement (if applicable) or a credit note to be used within 6 months of issue date. Exchange or credit note only. Thank you! If the stock is still available of that particular piece we will send you a replacement of the same item.

Faulty items will be accepted back if the goods delivered to the customer are damaged or faulty. All items returned as faulty will be inspected, if the item is displaying signs of damage due to customer wear and tear, they might not be accepted as faulty. If not accepted faulty, it is the customer's responsibility to arrange collection or pay for the postage for the item to be redelivered to the customer.

Any merchandise marked “SALE” cannot be returned due to limited stock quantities.

For questions or further assistance, contact hello@goldenhornjewellery.com