Care & Repair

JEWELLERY CARE 

All jewellery;

    • Protect your Golden Horn jewellery from impact with hard or abrasive surfaces.
    • We advise to remove all jewellery when asleep at night.
    • We highly recommend to always take off your jewellery when applying cosmetics and perfume, when taking a shower (included washing your hands for rings), during intensive physical activities, bathing or swimming. Remember that contact with cosmetics, perfumes, household chemicals and extreme temperatures can damage fine & fashion jewelry.
    • Store your Golden Horn jewellery in a clean and dry fabric lined pouch or box when you are not wearing it.
    • Jewellery with gemstones or pearls should be stored in individual compartments to avoid scratching / rubbing against one another
    • We advise to not store your sterling silver pieces in damp and hot conditions, if the weather conditions require this, in this case please store your jewellery separately in air tight plastic bags to reduce the effects of discolouration and tarnish.
    • To ensure the longevity and beauty of your precious purchase, we kindly advise you to handle our jewellery with care and avoid exposing it to water, especially salt water and chlorine.
         Gemstones
  • Occasionally clean your gemstone jewellery with a soft lint-free cleaning cloth to wipe away salts and oils.
  • When taking off your gemstone jewellery, do not pull on the stones instead remove it from the metal section.
  • Pearls, amber, corals and any other organic gemstones sould only be wiped clean, these gems will be soft and permeable. Take extra care with your organic gemstones as chemicals, cosmetics, perfume, skin and hair products could damage and stain them easily.
  • Opal gems also require special care, avoid using heat, ammonia, ultrasonic and strong lights.
  • Opaque gems such as Turquoise and Lapis Lazuli may get discoloured by the use of chemicals and soap. We advise to gently wipe these gems with a moist cloth.
  • Please have in mind that some gemstones are less harder and less stronger than some others, therefore can be more prone to scratching. Please take special care when wearing gemstone jewellery in general.

REPAIR

Should your Golden Horn Jewellery ever need repair or refurbishment, our team of artisans are available to help.

Our jewellery is repaired in Istanbul, Turkiye and repair work typically takes between 5 to 6 weeks from the date your items are received. Once received, our artisans will evaluate your piece (which may take up to two weeks), after which we will contact you to discuss additional details or service fees prior to beginning work on your item. Once your repair is complete, your jewellery will be shipped back to you with tracking provided via email.

To send in your Golden Horn jewellery for repair, email us at hello@goldenhornjewellery.com. Please provide the following information when requesting a repair:

  • Full Name
  • Contact Number
  • Shipping Address
  • Receipt (for warranty coverage if purchased within the last 12 months)
  • Detailed description of the repair
  • If the item ever been resized or modified (Y/N); if yes, please specify details.

Upon receipt of your inquiry, our team will reach out to provide you with a service order number to reference when tracking your repair, as well as a packing slip to include with your item(s).

Print the packing slip provided and include it, along with a copy of your receipt if purchased within the last 12 months, with your jewelry. Pack jewellery securely to prevent damage during transit. Please note, we do not return your item(s) in their original packaging, so keep any jewellery pouches, boxes or other items you may want returned.

Please make sure to note your service order number on the shipping label. We also recommend insuring your package and keeping a copy of the tracking number for your records.